Customer Service Specialist 2 (TG05) 00604 - State of Washington - Tacoma, WA
Customer Service Specialist State of Washington - jobs in Tacoma, WA
The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD), is recruiting to fill one (1) Customer Service Specialist 2 position within the Pierce North CSO, located in Tacoma, Washington.
Duties include but are not limited to:
Issue EBT cards to customers using JP Morgan, Barcode EBT, and CAPS systems and equipment.
Accounts for blank EBT cards, bus tokens, and other negotiable instruments.
Requests replacement cards for customers in Barcode.
Provides EBT technical assistance, information and problem resolution services to customers.
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems;